TERMS OF CONDITIONS
The general terms are based on an agreement between “Law of Package Tours” as well as the “General Terms of Package Tours” in co-operation between The Norwegian Travel Trade Association and the ombudsman for Norwegian consumers.
Booking and payment
When booking an invoice for the whole tour as described will be sent. The booking is binding when the invoice is paid. The invoice is due for payment 45 days before the beginning of the tour. When the booking is made less than 40 days before the start of the tour, the order is binding at the time of booking. An unpaid invoice is not acceptable as cancellation. A cancellation must be made in writing. The customer must always check that the received travel confirmation and invoice are in accordance with his/ her booking. In the case of any mistakes, we must be contacted at the earliest possible date. See Cancellation. A fee on NOK 50 is added to each invoice. Taxes are included. You can pay either by invoice or online by credit card (MasterCard or Visa). A booking link will be sent to you if you want credit card-payment. When the invoice is paid, a confirmation will be sent you on email.
The traveller can cancel the tour before its commencement according to the following rules: By cancelling more than 40 days prior to the start of the tour, an administration fee of NOK 500 is to be paid. By cancelling between 39 and 15 days before the tour, 50% of the total price is refunded. By cancelling less than 14 days before the tour starts or by no show, you have to pay the full amount (100%). We recommend you to check with you insurance company if it is possible to purchase cancellation insurance (in case of illness before you leave for the tour) as well as a travel insurance.
Cancellation because of illness
We recommend that you purchase cancellation insurance in case of illness, combining it with your accident insurance.
We recommend that you purchase travel and cancellation insurance.
Cancellation of a tour
A tour can be stopped when conditions that we have no way of controlling (force majeure), e.g. natural disasters, labour conflicts etc., or when conditions at the destination or along the route that makes the trip are too risky to accomplish. When a tour is stopped, the traveller has the choice between a new tour or a full refund.
Complaints/ period for submitting a complaint
Complaints in connection to accommodation, the food etc. must be made immediately. If not, the customer loses the right to assert his/ her case. Comments in connection with the evaluation questionnaire after the tour are not reckoned as written complaints.
We reserve the right to alter the printed program. All such changes will be made by correspondence.